Question 1

Do you take walk‑ins?

Accepted Answer

Yes, when capacity allows. Online booking is fastest.

Question 2

How fast can I be seen?

Accepted Answer

Same‑day telehealth; most in‑clinic visits within 24 hours.

Question 3

What’s your cancellation policy?

Accepted Answer

Cancel or reschedule up to 2 hours before your visit with no fee.

Question 4

Do you accept my insurance?

Accepted Answer

We accept Aetna, BCBS, Cigna, UnitedHealthcare, and Medicare. Call if your card lists a different network name.

Question 5

How much will I pay?

Accepted Answer

Your copay/coinsurance depends on your plan. Self‑pay pricing is posted on our Services page.

Question 6

Do you offer payment plans?

Accepted Answer

Yes, for balances over $200. Contact Billing at (701) 203-5417.

Question 7

Can you refill medications?

Accepted Answer

Often, after a visit and a safety review. We do not prescribe controlled substances via telehealth.

Question 8

Can you send to my pharmacy?

Accepted Answer

Yes, we e‑prescribe to any U.S. pharmacy.

Question 9

Where is telehealth available?

Accepted Answer

Washington State. You must be physically in WA during the visit.

Question 10

What tech do I need?

Accepted Answer

A smartphone or computer with camera/mic; strong Wi‑Fi or LTE.

Question 11

How do I get my records?

Accepted Answer

Request via the Contact page; we respond within 3 business days.

Question 12

Is my data private?

Accepted Answer

We follow industry best practices and comply with applicable privacy laws.

Question 13

Do you treat emergencies?

Accepted Answer

No. If you’re experiencing a medical emergency, call 911 immediately.

Question 14

Do you offer pediatric care?

Accepted Answer

Ages 6+ for primary/urgent care; pediatric expansion coming soon.

Frequently Asked Questions

Appointments